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Frequently asked questions, guides, and direct access to our support team.
Frequently asked questions
How do I know the invoice is actually valid?
Every invoice is issued through the tax authority API and digitally signed. Transaction ID, business details and invoice number are verified with the Authority. The invoice is valid for everything — VAT, income tax, deductions.
What if the merchant isn’t connected?
If the merchant isn’t connected to Payforget, the invoice enters a queue. We’ll offer you a manual fallback (receipt scan) when relevant. Most big chains get connected within 14 days of a request.
Can I cancel anytime?
Yes. One click from the dashboard. The card token is deleted immediately and we can no longer detect new transactions. Previously-issued invoices remain in your archive.
Do you see my card number?
No. Only the last 4 digits, card type and your ID number are stored — enough to identify transactions, not enough to charge the card.
How does this connect to my accountant?
During signup you enter your accountant’s email. Every invoice is sent to both of you. You can also connect directly to Hashavshevet, Priority or other ERPs via API.
What if I’m an exempt dealer (Osek Patur)?
Exempt dealers can still use the service to organise their documents, but cannot claim input VAT. The document will be issued as a regular receipt rather than an original tax invoice.
How long until the invoice arrives after a transaction?
On average, less than 2 seconds from transaction to inbox. During peak periods (end of month) it can take up to 10 seconds.
Didn’t find your answer?
Email us: eliyarozental@gmail.com — First response within 4 business hours (Sun–Thu, 09:00–18:00).